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Returns & Exchanges

- MAKE SURE YOU SEND A RETURN REQUEST TO       FRIVOLAPR@HOTMAIL.COM. 
- EXPLAIN THE REASON FOR YOUR RETURN.  
- ONCE WE APPROVE AND SEND YOU A RETURN CONFIRMATION EMAIL, SEND YOUR ITEM(S) BACK TO US WITHIN 14 DAYS AFTER RECEIVING YOUR ORDER.  THE CUSTOMER IS RESPONSIBLE FOR THE SHIPPING COSTS OF THE RETURNED ITEM.
- FRIVOLA GIVES STORE GUARANTEE ON SHOE REPAIR IN 30 DAYS TERM AFTER PURCHASED.
- THE ITEM(S) MUST HAVE THE FRIVOLA LABEL/TAGS STILL ATTACHED AND MUST BE UNUSED AND PACKED CORRECTLY AT THE ORIGINAL BOX.
- FRIVOLA  GIVES NO MONEY REFUND IN ANY CASE.  IF THE CASE IS THAT YOU WANT YOUR MONEY BACK, WE WILL PROCEED FOR A FRIENDLY REFUND AND ARE SUBJECT TO A 20% RESTOCKING FEE OF THE TOTAL OF THE ORDER.  SHIPPING AND HANDLING CHARGES TO AND FROM ARE NOT REFUNDABLE.  THIS ONLY APPLIES TO ONLINE ORDERS AND NOT TO STORE PURCHASES.
- ONCE WE CONFIRM THE ITEM(S) HAS BEEN RETURNED CORRECTLY, AND WE APPROVE THE REQUEST, WE WILL SEND YOU AN EMAIL WITH A STORE CREDIT, WITH THE TOTAL AMOUNT OF YOUR ORIGINAL PURCHASE.
- IF WHAT YOU WANT IS A SIZE CHANGE, PLEASE SPECIFY THAT ON THE EMAIL, AND WE WILL MAKE THE CHANGE IF THE ITEM(S) IS RETURNED IN THE CONDITIONS STATED ABOVE.  
- RETURNS THAT ARE DAMAGED OR ALTERED MAY NOT BE ACCEPTED AND MAY BE SENT BACK TO THE CUSTOMER.
- ITEMS ON SALE CANNOT BE RETURNED OR EXCHANGED.  ALL SALE PURCHASES ARE FINAL! 
- ITEMS ON SALE HAVE NO REPAIR WARRANTY!
- IN STORES RETURN ARE ACCEPTED.