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Returns & Exchanges Policy

FRÍVOLA — RETURNS & EXCHANGES POLICY

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RETURN REQUEST & APPROVAL

  • To request a return or exchange, please email FRIVOLAPR@HOTMAIL.COM before sending back any merchandise.

  • Include your order number, style name, and reason for the request.

  • Once reviewed and approved, you will receive a Return Confirmation Email with the instructions.

  • Items must be shipped back within 30 days of receiving the order.

  • Customers are responsible for all return shipping costs.

  • In-store purchases also have 30 days for exchanges (regular-priced shoes only).

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GENERAL RETURN & EXCHANGE TERMS

  • No money refunds.

  • Items must be unused, unworn, in new condition, and must include the original box and tags.

  • Store credit is issued as a digital gift card, valid for 6 months from the date of issue. After 6 months it expires and cannot be reactivated.

  • Returns that are damaged, worn, altered, or missing packaging may be rejected and returned to the customer.

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FACTORY DEFECTS & WARRANTY

  • Factory defect claims qualify for exchange for the same style (if available), another item, or store credit.

  • No money refunds will be issued for factory defects.

  • Frívola offers a 60-day warranty on repairs for regular-priced shoes only.

  • Items on Sale, Rack Sale, and Final Sale are not eligible for repairs, warranties, exchanges, or returns.

  • All sale purchases are FINAL SALE.

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RACK SALE / FINAL SALE / END OF SEASON — IMPORTANT

  • Items purchased in Sale, Rack Sale, Final Sale, or End-of-Season promotions are FINAL SALE.

  • No exchanges, no store credit, no refunds, and no warranty coverage of any kind.

  • Some items may have minor imperfections due to handling, production, or in-store display.

  • All items are sold as-is.

  • These items are priced at deeply reduced prices precisely because they cannot be returned, guaranteed, or serviced.

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SHIPPING & HANDLING DISCLAIMER

  • Carrier delivery times (USPS / FedEx / UPS) are beyond Frívola’s control.

  • Most deliveries arrive within 5–10 business days, but delays up to 15–25 business days can occur.

  • Once a package has shipped, Frívola is not responsible for delays caused by the carrier.

  • Packages officially declared lost will be investigated with USPS, and Frívola will ensure proper resolution.

  • Chargeback Policy: Chargebacks submitted due to shipping delays are considered fraudulent unless the package has been officially declared lost. Frívola will pursue legal action in cases of fraudulent chargebacks.

  • Shipping costs (to and from) are non-refundable.

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INCORRECT ADDRESS & UNCLAIMED PACKAGES

  • If an incorrect address is entered, the customer is responsible for any additional re-shipping costs.

  • If a package is returned to Frívola due to delivery failure, the customer must pick it up in-store or pay to reship.

  • In-store pick-up orders must be collected within 5 days of notification.

  • Frívola is not responsible for unclaimed packages left over 5 days.

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RETURN SHIPPING ADDRESS

Frívola
350 Calle Ensenada
San Juan, PR 00920-3504

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THANK YOU

Thank you for choosing Frívola and supporting a boutique local business. 🖤