Returns, Exchanges & Shipping Policy
FRÍVOLA — RETURNS, EXCHANGES & SHIPPING POLICY
At Frívola, every piece is selected with intention. Due to the nature of our boutique model and limited inventory, all purchases are subject to the following policy.
RETURN OR EXCHANGE REQUESTS
Before returning any merchandise, please email FRIVOLAINFO@GMAIL.COM for authorization.
Please include your order number, product or style name, and reason for the request.
Once your request has been reviewed and approved, you will receive a Return Confirmation Email with further instructions.
Unauthorized returns may be refused.
Eligible items must be shipped back within 30 days of delivery. Customers are responsible for all return shipping costs.
In-store purchases may be exchanged within 30 days of purchase. This applies only to eligible, regular-priced merchandise.
GENERAL RETURN & EXCHANGE TERMS
Frívola does not issue monetary refunds.
Eligible returns will receive an exchange or store credit.
All merchandise must be unused, unworn, in its original condition, and returned with the original box, packaging, and tags.
Items showing wear, damage, alterations, stains, odors, or missing packaging may be rejected and returned to the customer.
Store credit is valid for one year from the date of issue. Expired store credit cannot be extended, reactivated, or replaced.
Original and return shipping charges are non-refundable.
GIFT CARDS
Gift cards purchased directly from Frívola do not expire and may be used online or in-store, subject to the terms stated at the time of purchase.
Gift cards are not redeemable for cash.
SIZING & FIT
Sizing and fit may vary by brand, material, and style.
Customers are encouraged to review the available sizing information or contact Frívola before purchasing.
A preference regarding size, comfort, or fit is not considered a factory defect.
PRODUCT COLOR & VARIATION
Product colors and finishes may appear slightly different due to lighting, photography, production variations, and individual screen settings.
Minor differences in texture, color, or finish are not necessarily considered defects.
HYGIENE POLICY
For hygiene reasons, merchandise showing signs of wear on the sole, footbed, or interior will not be accepted.
Please try shoes on indoors and on a clean surface until you are certain they fit properly.
FACTORY DEFECTS & WARRANTY
Factory defect claims must be reported promptly and are subject to inspection and approval by Frívola.
Approved claims may qualify for an exchange for the same style, when available, an exchange for another eligible item, or store credit.
Monetary refunds are not issued for factory defect claims.
Frívola offers a 60-day limited repair warranty on eligible, regular-priced footwear.
Warranty coverage applies only to verified manufacturing defects and does not cover normal wear, misuse, accidental damage, improper care, or damage caused by water, heat, or external conditions.
SALE, RACK SALE, FINAL SALE & END-OF-SEASON ITEMS
All merchandise identified as Sale, Rack Sale, Final Sale, or End of Season is final sale.
These purchases are not eligible for returns, exchanges, store credit, refunds, repairs, or warranty coverage.
Discounted merchandise may show minor imperfections caused by handling, production, storage, or in-store display.
These items are sold as is, and the reduced price reflects their final-sale condition.
SHIPPING
Frívola currently offers free standard shipping on qualifying orders of $120 or more.
The merchandise subtotal must reach $120 after discounts and before taxes to qualify. Gift cards and shipping charges do not count toward the minimum.
Orders that do not meet the free-shipping minimum will be charged the shipping rate displayed at checkout.
Most orders are processed within 1–3 business days, excluding weekends, holidays, special events, and high-volume promotional periods.
Estimated carrier transit times are normally 5–10 business days, but delivery delays may occur after the order leaves our facilities.
Delivery dates are estimates and are not guaranteed by Frívola.
Once an order has been transferred to USPS, UPS, FedEx, or another carrier, transit delays are outside Frívola’s direct control. However, we will assist customers with eligible carrier investigations when necessary.
Packages officially confirmed as lost by the carrier will be reviewed for replacement, store credit, or another appropriate resolution.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for entering a complete and accurate shipping address at checkout.
Frívola is not responsible for delays or delivery failures caused by incorrect, incomplete, or outdated address information supplied by the customer.
If a package is returned to Frívola, the customer may pick it up at the store or pay the applicable cost to have it shipped again.
Any additional carrier fees or reshipping costs are the customer’s responsibility.
STORE PICKUP
Free store pickup may be selected at checkout when available.
Customers will receive a notification when their order is ready. Please do not visit the store for pickup before receiving confirmation.
Pickup orders should be collected within five days of notification. Customers who need additional time should contact Frívola before the pickup deadline.
Identification or order confirmation may be required.
SHIPPING DELAYS & PAYMENT DISPUTES
A carrier delay does not automatically mean that an order is lost.
Customers should contact Frívola before initiating a payment dispute so that we can review tracking information and assist with the appropriate carrier process.
Frívola reserves the right to provide order records, tracking information, delivery confirmation, and customer correspondence in response to any payment dispute.
Fraudulent or abusive payment claims may result in restrictions on future purchases.
RETURN ABUSE & FRAUD PREVENTION
Frívola reserves the right to limit or refuse returns, exchanges, or future transactions when there is evidence of excessive, abusive, fraudulent, or suspicious activity.
This may include repeated use of merchandise followed by return attempts, false defect claims, unauthorized returns, or improper payment disputes.
RETURN SHIPPING ADDRESS
Frívola
354 Calle Ensenada
San Juan, PR 00920Do not mail merchandise to this address without first receiving return authorization.
QUESTIONS
For questions regarding returns, exchanges, shipping, or an existing order, please contact:
Thank you for choosing Frívola and supporting a locally owned boutique. 🖤